Responsibilities

Coordinate all post install service calls and technician visits
Coordinate the service ticket dashboard and monitoring pipelines
Update customer database after service visits are completed
Attend meetings with manufacturers regarding system maintenance
Generate work orders for additional costs and work post install
Monitor and troubleshoot systems
Request and track all RMA's
Customer service and follow up calls to customers
Coordinate the field technician schedule across multiple areas
Assist installation team with remote troubleshooting during the commissioning process
Generate and Track tickets with one trip to replace product
Provide accounting with all RMA product replacement: serial number, RMA number for reimbursement
Track RMA's & Service Calls
Monitor Production on all systems
Set Up Monitoring after PTO
Check monitoring of installed systems
Coordinate and order material needed for technician visits
Return RMAs and track labor reimbursement when applicable
Other duties as assigned.

Requirements:

Solar Operations and Maintenance /Project Coordinator experience is Must
Familiarity with Enphase, Tesla, Evervolt solar and battery functionality and troubleshooting
Solar Monitoring experience would be beneficial
MS Office, software skills are required (Salesforce experience)
Excellent customer service skills
Experience managing a schedule
Dispatching experience as far as scheduling and sending technicians into the field would be beneficial
Capacity to plan and coordinate internal and external resources to ensure that operations and maintenance efforts are delivered in a safe, timely and cost-effective manner
Proactive and professional verbal and written communications skills
Strong accountability and follow-through –dedicated commitment to excellence and customer satisfaction
Organization and attention to detail
Team player.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

Experience:

Ability to Commute:

Work Location: In person

Solar Optimum, Inc.

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