Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!
Main Purpose of the Role
The Administrative Associate position is an important part of the overall sales organization at Veritext, and will be responsible for welcoming visitors by greeting them in person or on the telephone, answering or referring inquiries, directs visitors by maintaining employee and department directories.
Behavioral Expectations
Veritext Employees are expected to exhibit the following behaviors in the performance of their role:
- Work collaboratively with Veritext colleagues, exhibiting Veritext Values
- Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
- Communicate necessary information timely, accurately and effectively; report incidents to management
- Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
- Take ownership of your work; follow-thru until final resolution
Key Responsibilities:
- Maintains security by following procedures; monitoring logbook; issuing visitor badges
- Client and witness accommodations (setting up conference rooms for depositions, meetings, etc.)
- Maintenance of all conference room facilities, including videoconferencing activities
- Supports telecommunication system by following manufacturer's instructions for house phone and console operation
- Keeps safe and clean reception area by complying with procedures, rules, and regulations.
- Ensures continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as business needs require. For example, billing, client service, data entry, scheduling
- Sales Support functions such as; ordering client giveaways, event planning
- Lunch and learn preparation, booth ordering, and coordination of events
- Data entry into Salesforce
Skills and Competencies
(The abilities that the individual needs in order to perform this role effectively)
- Excellent communication skills (written and verbal)
- Knowledge of Technology and Video.
- Customer service oriented with strong interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner.
- Detail oriented, organized and dedicated professional.
- Proactive and motivated with good problem solving skills.
- Proficiency in Microsoft Office is required.
- Computer skills including knowledge of Excel and MS Outlook.
- Must be detail-oriented and accurate, ability to work well under pressure.
- Results Driven, Professionalism, Integrity and Accountability
Compensation Disclaimer:
The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
EEO/DEI Statement:
Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.
Required
Preferred
Qualification
Associate degree in related field
Experience
Minimum of 2-4 years Administrative experience.
Knowledge of legal services industry
Prior Knowledge
Proficient in relevant computer software packages and applications (Salesforce.com);
Excellent verbal and written communication
Veritext is an Equal Opportunity Employer
