Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858,Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.
Kohler Signature Store is one of those trade names and is looking for a Design and Sales Consultant at their Brea, CA location.
We offer a competitive hourly wage of $21.00 for the Design and Sales Consultant position at this location. In addition to the base pay, team members benefit from a generous commission structure, providing substantial earning potential based on individual performance. Furthermore, employees are eligible for profit-sharing, aligning personal success with the company's overall performance, in accordance with our established policies and performance metrics.
This compensation package is designed to reward both consistent effort and exceptional results, offering a balanced blend of stability and performance-based incentives.
Are you outgoing, knowledgeable, and service-oriented? Do you enjoy staying up to date with the latest kitchen and bath design trends? Do you have a keen eye for aesthetics and the determination needed to close sales? If so, we’d like you to join our Showroom team as a Kohler Signature Store Design & Sales Consultant.
About the Role:
The Kohler Signature Store is a high-end kitchen and bath showroom that offers a comprehensive shopping experience. The Sales and Design Consultant distinguishes the store by offering intuitive design and sales expertise, allowing the customer to experience the Kohler brand and exceeding their shopping expectations. The consultant should be both personable and professional. The Sales and Design Consultant is expected to develop and maintain strong relationships with our community via prompt and friendly service. This includes homeowners, contractors, designers, plumbers, architects, builders, and our Kohler partners.
You will:
- Provide expert product selection assistance and design services to our showroom customers both in the showroom and at the customer’s location. Offer our store’s unique offerings to every client.
- Provide all clients with high-end and elevated customer service, measured by referral business and online-feedback.
- Provide hospitality and a warm and welcoming introduction to our store for each guest.
- Drive sales and achieve or exceed monthly established sales goals and GM.
- Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms. Managing client projects and sales from beginning to end.
- Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide.
- Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
- Build and maintain long-term customer relationships, creating referrals and repeat business.
- Develop and maintain knowledge of product lines and features.
- Leverage technology to guide product selections, review product specifications, pricing, and availability.
- Use sales reports and sales forecasting tools to meet or exceed established sales targets.
- Follow-up on leads and actively seek to generate new business.
- Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects.
- Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
- Assist in managing daily showroom operations before, during, and after store hours to ensure a welcoming and clean shopping environment.
- Attend occasional meetings and professional events (such as product knowledge training sessions) after store hours to stay informed about design trends, new products, and to build business relationships. (On average, 1-2 monthly events).
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
About You:
- 2+ years of experience in plumbing design and sales.
- Knowledge of products sold in the showroom preferred.
- Experience working with luxury, high end products and customers.
Our ideal candidate will also:
- Have at least 3 years of sales experience with a proven record of exceeding goals. A related undergraduate degree or completion of trade or design school preferred.
- Be able to work regular weekend shifts, with the exception of approved time off.
- Have a history of selling high-end products, providing premium service, and managing detailed orders.
- Be able to provide at least 2 references that demonstrate your leadership abilities.
- Be knowledgeable of kitchen and bath design trends.
- Have experience with architectural blueprints and have a strong sense of aesthetics.
- Be able to multi-task between appointments and walk-ins during times of high foot traffic.
- Demonstrate excellent planning, analytical, decision-making and problem-solving skills. Take ownership of your role.
- Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
- Demonstrate outstanding customer service and verbal/telephone communications skills. Engage in clear and proactive communication.
- Demonstrate a deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross sell. Effectively take notes, maintain information, and ask questions to secure sales.
- Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
- Be able to build influential relationships and trust with key vendor partners.
- Be able to take ownership of your book of business, while working in a team selling and service-minded environment and building positive working relationships with co-workers.
- Be highly organized with strong and consistent attention to detail and be able to effectively plan and multi-task.
- Be able to learn and operate the computer related systems used to process orders, including CRM systems.
- Read, write, speak and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
- Medical, dental, vision, and prescription coverage
- Accident and Hospital Indemnity coverage
- Life insurance and Long Term Disability
- Pre-tax accounts for healthcare and dependent care
- Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
Full-time and part-time benefits:
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
- Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.
EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, subject to any federal, state and local laws.
Pay: From $21.00 per hour
Compensation Package:
- Bonus opportunities
- Commission pay
Schedule:
Work Location: In person
