Assitant Business Manager Opening at Massage Envy- NOW HIRING
About the job
Are you an experienced manager with demonstrated success driving sales goals and providing amazing customer experience? Are you passionate about building teams, developing talent, and helping people feel their best? If the answer is "YES" we want you on our team.
Company Description
Massage Envy is the nation’s #1 provider of massage collectively across its franchise network and a national leader in skin care. All Massage Envy locations are independently owned and operated franchises, where the franchisee is the sole employer of all positions. Making a difference in clients’ lives is the biggest reward for any wellness professional, but the environment at a Massage Envy franchised location can also offer you the freedom to enjoy more of what you love about your work.
Role Description
This is a full-time on-site manager position located in West Covina, CA at Massage Envy. The Assistant Business Manager “ABM” is responsible for supporting the Business Manager “BM” in running the daily operations of the clinic and the clinic staff to drive and produce a profitable, professional, and safe work environment. The ABM can assist with hiring and coaching clinic staff members and trains them in all ME and Company operations and policies. The ABM will also focus on driving results of the Front Desk Sales Associate team to maximize sales results in selling
*Massage Envy membership
* Recommending products
*Selling gift cards
*Maintaining a clean and organized workspace.
Their objective is to have a knowledgeable, professional, and motivated team focusing on clients and the profitability of the business.
Benefits
- Competitive salary and monthly bonuses based on results you control
- Formal and informal leadership training and development
- 401k
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Chiropractic Insurance
- Paid Vacation Time
- FREE monthly 1 hour Massage, Facial or Stretch session
- Employee discount on all retail products
- Paid hourly + Commission & Bonuses
- Award Programs (like Manager of the Year) designed to recognize employee achievement and gives you the opportunity to travel to the annual Performance Summit
- A caring community designed to help you feel respected, valued and supported
Responsibilities
Customer Service
- Coach and train customer service mindset
- Anticipate and mitigate customer service Issues
- Handle escalated customer situations
Sales
- Develop and foster a sales culture
- Maintain sales closing of 18%+
- Set goals and drive results
- Motivate and inspire team
- Identify and develop underperformers
People
- Attract and retain talent
- Support and develop team
- Drive a culture of collaboration and continuous improvement
Administrative
- Process all Freezes and cancellations of memberships
- Complete required tasks such as inventory on time
- Manage membership suspensions
- Ensure compliance with state, local and corporate regulations and policies
- Assist in hiring, onboarding, and training employees
Qualifications
- 1-5 years of sales or spa management experience
- AA (Associate degree) or AA & BA (Bachelors) in Business is preferred.
- Schedule flexibility and availability for nights and weekends.
- Expects high standard of professionalism from themselves and their staff.
- Always looks and acts professional.
- Understands that as a member of management, you will be asked to take emergency calls at times, and while we do our best to minimize this, we do ask that you are committed to
supporting your staff
- Must be customer service oriented
- Must communicate effectively and articulately, verbal and written, and in courteous and professional manners on a regular basis. This communication can extend to members, guests, staff, Business Managers, Regional developers, Franchise owners and beyond.
- Accepts constructive criticism and use it as a tool for personal and professional growth
- Knowledge in Excel, Word, Outlook, and PowerPoint
- Reliable attendance and punctuality
Pay
- $20 hr
If you're ready to lead the charge to help people feel their best, we can’t wait to meet you!
Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
Shift:
Work Location: In person
