Description & Requirements
Maximus is currently hiring for an Account Manager to join our Fed NSA team. This is a remote opportunity. We are seeking a dynamic and results-driven Account Manager to engage healthcare providers, facilities, and health plans participating the Federal No Surprises Act IDR program. This individual will be responsible for relationship management, outreach, and marketing activities to position Maximus as a preferred IDR entity. The ideal candidate will have experience in client-facing roles in healthcare, legal or regulatory settings, and be confident navigating complex program guidelines.
Essential Duties and Responsibilities:
- Attend regular client meetings and review on operational goals and achievements.
- Ensure contract compliance.
- Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
- Provide for the staffing and daily management of assigned area.
- Establish operational objectives and work plans, and delegate assignments to subordinate managers.
- Participate with other senior managers to establish strategic plans or objectives. Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establish and assure adherence to budgets, schedules, work plans, and performance requirements.
- May also ensure budgets and schedules meet corporate requirements.
Relationship Management & Outreach:
- Proactively identify and engage with provider organizations, promoting Maximus as a preferred IDRE through direct outreach, presentations, and targeted marketing campaigns.
- Create and implement outreach campaigns targeted at high impact provider groups.
- Develop strong, ongoing relationships with provider stakeholders to understand their pain points, educate them on the IDR process, and serve as their go-to resource.
- Conduct one-on-one meetings, webinars, and presentations to introduce Maximus and highlight our value as an IDRE.
- Represent the organization at industry conferences, webinars, and stakeholder meetings.
- Track outreach activities, leads and opportunities and work collaboratively with leadership to shape business development strategy.
Provider Support & Engagement:
- Build and maintain a portfolio of provider and plan accounts with ongoing communication and support.
- Track stakeholder feedback, trends, and emerging issues to inform process improvement.
- Collaborate with internal teams to support consistent, high-quality service.
- Conduct recurring meetings with provider and plan accounts to address any issues, solicit feedback, etc.
Compliance and Reporting:
- Maintain working knowledge of the Federal NSA IDR process. Monitor policy updates and provider trends to ensure our outreach remains timely, relevant, and impactful.
- Create Fed NSA IDR process articles for publication on website and social media.
- Ensure all outreach and communications are accurate, compliant and up-to-date.
- Assist with the development of educational materials and client-facing documents.
- Travel up to 50%.
- Other duties as assigned by management.
Minimum Requirements
- Bachelor's degree required.
- 5-7 years of relevant work experience required.
- PMP certification preferred.
- Demonstrated broad knowledge of public assistance or human services eligibility programs and policies, an understanding of general business management principles and practices, and financial management.
- Demonstrated experience and knowledge of industry standard and best practices regarding large-scale and enterprise- level contracts.
- Extensive knowledge of health care administration, Medicaid and CHIP eligibility or enrollment processes.
- Extensive experience in technical writing.
- Bachelor’s degree in Health Administration, Business Marketing or a related field.
- 3+ years of experience in provider relations, account management, healthcare sales, or business development. Sales experience with demonstrated results.
- Proven track record of building rapport and growing business relationships with healthcare providers.
- Excellent interpersonal, verbal, and written communication skills.
- Self-starter with the ability to manage multiple priorities and drive results with minimal supervision.
- Working knowledge of the No Surprises Act, preferred.
- Familiarity with CMS and federal regulatory structures preferred.
- Ability to work a schedule between the hours of 8:00am - 5:00pm EST Monday - Friday.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 20mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net )
- Minimum 5mpbs upload speed
- Connectivity to the in ternet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$75,000.00
Maximum Salary
$95,000.00
Description & Requirements
Maximus is currently hiring for an Account Manager to join our Fed NSA team. This is a remote opportunity. We are seeking a dynamic and results-driven Account Manager to engage healthcare providers, facilities, and health plans participating the Federal No Surprises Act IDR program. This individual will be responsible for relationship management, outreach, and marketing activities to position Maximus as a preferred IDR entity. The ideal candidate will have experience in client-facing roles in healthcare, legal or regulatory settings, and be confident navigating complex program guidelines.
Essential Duties and Responsibilities:
- Attend regular client meetings and review on operational goals and achievements.
- Ensure contract compliance.
- Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
- Provide for the staffing and daily management of assigned area.
- Establish operational objectives and work plans, and delegate assignments to subordinate managers.
- Participate with other senior managers to establish strategic plans or objectives. Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establish and assure adherence to budgets, schedules, work plans, and performance requirements.
- May also ensure budgets and schedules meet corporate requirements.
Relationship Management & Outreach:
- Proactively identify and engage with provider organizations, promoting Maximus as a preferred IDRE through direct outreach, presentations, and targeted marketing campaigns.
- Create and implement outreach campaigns targeted at high impact provider groups.
- Develop strong, ongoing relationships with provider stakeholders to understand their pain points, educate them on the IDR process, and serve as their go-to resource.
- Conduct one-on-one meetings, webinars, and presentations to introduce Maximus and highlight our value as an IDRE.
- Represent the organization at industry conferences, webinars, and stakeholder meetings.
- Track outreach activities, leads and opportunities and work collaboratively with leadership to shape business development strategy.
Provider Support & Engagement:
- Build and maintain a portfolio of provider and plan accounts with ongoing communication and support.
- Track stakeholder feedback, trends, and emerging issues to inform process improvement.
- Collaborate with internal teams to support consistent, high-quality service.
- Conduct recurring meetings with provider and plan accounts to address any issues, solicit feedback, etc.
Compliance and Reporting:
- Maintain working knowledge of the Federal NSA IDR process. Monitor policy updates and provider trends to ensure our outreach remains timely, relevant, and impactful.
- Create Fed NSA IDR process articles for publication on website and social media.
- Ensure all outreach and communications are accurate, compliant and up-to-date.
- Assist with the development of educational materials and client-facing documents.
- Travel up to 50%.
- Other duties as assigned by management.
Minimum Requirements
- Bachelor's degree required.
- 5-7 years of relevant work experience required.
- PMP certification preferred.
- Demonstrated broad knowledge of public assistance or human services eligibility programs and policies, an understanding of general business management principles and practices, and financial management.
- Demonstrated experience and knowledge of industry standard and best practices regarding large-scale and enterprise- level contracts.
- Extensive knowledge of health care administration, Medicaid and CHIP eligibility or enrollment processes.
- Extensive experience in technical writing.
- Bachelor’s degree in Health Administration, Business Marketing or a related field.
- 3+ years of experience in provider relations, account management, healthcare sales, or business development. Sales experience with demonstrated results.
- Proven track record of building rapport and growing business relationships with healthcare providers.
- Excellent interpersonal, verbal, and written communication skills.
- Self-starter with the ability to manage multiple priorities and drive results with minimal supervision.
- Working knowledge of the No Surprises Act, preferred.
- Familiarity with CMS and federal regulatory structures preferred.
- Ability to work a schedule between the hours of 8:00am - 5:00pm EST Monday - Friday.
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 20mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net )
- Minimum 5mpbs upload speed
- Connectivity to the in ternet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$75,000.00
Maximum Salary
$95,000.00
