The District Technical Representative – Commercial / VRF will provide product technical training and support to the Division’s distributors and their dealers in the proper application, installation, operation and service of the Division’s products. In addition to providing technical support, the District Technical Representative will be expected to help recruit and retain new and existing business by providing factory expertise that encourages best product reliability and highest customer satisfaction.
This position will serve our Air Conditioning Division. This position can be fully remote within the Southwest region, but must be based near a major US city, per Rheem’s Remote Working Policy. Our ideal candidate is located in Las Vegas , Phoenix , or Southern California .
RESPONSIBILITIES
- Provide remote technical support regarding routine product installation and service issues via telephone, fax and/or e-mail, and refer more complex issues to higher levels.
- Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issues to higher levels.
- Work cohesively with the Regional Sales Managers and District Sales Managers to recruit and retain new and existing business.
- Assists and implements commercial / VRF equipment service/commissioning program and procedures.
- Oversees and/or assists in startup and commissioning activities for commercial / VRF equipment as scheduled.
- Oversees and/or assists in startup and commissioning activities for commercial / VRF equipment as scheduled.
- Provide technical training for commercial / VRF products to distributors, contractors, and engineering partners.
- Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations.
- Accomplish distributor and dealer development focusing upon product installation methods, product service and diagnostic methods, and new product introduction.
- Conduct investigations related to insurance or warranty claims with direct supervision of Manager and Manager, Engineering Investigations.
- Notify, monitor and assist the Division on any product problems, modifications and alterations so as to help improve the overall image and quality of the Division’s products.
- Maintain accurate records and prepare detailed reports on any recommendation or design change recommended, which improves product reliability.
- Perform other duties as required.
QUALIFICATIONS
- Bachelors Degree in technical field such as engineering OR Associates Degree in technical field with increased work experience.
- 5+ years direct HVAC or industry experience
- 5+ years commercial / VRF HVAC service experience
- Excellent verbal and written communication skills
- Extensive experience with Microsoft Suite.
- Computer literate
- Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
- Ability to travel roughly 50% of the time
HOW TO STAND OUT:
- Bachelors Degree in related field
- Prior instructor/training experience preferred
- NATE certifications preferred
Equivalent combination of education and experience may be supplemented for basic job requirements needed.
The pay scale for this position is $79,900 - $138,024. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.
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Pay: $79,900.00 - $138,024.00 per year
Work Location: In person
