Assistant Store Manager
POSITION DESCRIPTION AND KEY MEASURES
Department: Retail Operations
Location: Store Location
Report to: DM
Number of direct reports:
POSITION PURPOSE AND EXPECTATION:
Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.
Key Responsibilities:
Leadership & Team Development
- Support Store Manager in training, coaching, and developing store associates
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Foster effective communication across all team members
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Lead by example in providing outstanding customer service
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Assist in recruiting, hiring, and onboarding new team members
Sales & Operations
- Drive sales performance through team motivation and leadership
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Execute operational procedures including opening/closing protocols
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Manage inventory control and stockroom organization
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Oversee accurate processing of shipments and merchandise flow
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Monitor and maintain shrink prevention measures
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Ensure store meets visual merchandising standards
Customer Experience
- Create an engaging shopping environment
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Resolve customer concerns professionally and efficiently
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Maintain store appearance and cleanliness
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Lead team in delivering personalized service
Administrative Duties
- Support payroll management and scheduling
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Maintain accurate financial records and reports
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Ensure compliance with company policies and procedures
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Assist with loss prevention initiatives
Required Qualifications:
- 2+ years retail management experience
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Strong problem-solving and decision-making abilities
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Excellent interpersonal and communication skills
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Demonstrated leadership capabilities
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Passion for retail and fashion
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Ability to work in a fast-paced environment
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Flexible availability including evenings, weekends, and holidays
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Physical ability to perform tasks like standing, lifting, and moving merchandise
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Embody company values and culture
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Maintain professional appearance and attitude
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Act as a brand ambassador both in-store and in the community
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Stay current with fashion trends and product knowledge
Brand Representative
KEY MEASURES AND ACCOUNTABILITIES
Key Performance Indicator
- Cash Variance Reporting
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Weekly on Friday's
- Variance investigations
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Any variance above $50.00
- Zendesk ticket response
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Within 48 hours
- Sales reconciliations
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Day 3 of EOM week
- Monthly Turnover reporting
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By 7th of each month
- Balance Sheet reconciliations
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Day 10 of EOM week
