Elite Direct Management Inc., a top marketing company in Pomona, is promoting the Frontier campaign by providing essential telecom services to communities throughout the region. We’re seeking motivated Customer Service Associates to support client engagement and community outreach, ideal for those seeking growth, leadership, and long-term success in a dynamic, performance-driven environment.
As a Customer Service Associate, you'll receive comprehensive training from experienced leaders, developing core skills in direct customer interaction and consultative service. You'll represent Frontier's residential solutions with confidence, proactively addressing inquiries and ensuring a seamless customer experience.
Key Responsibilities of the Customer Service Associate
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Proactively connect with customers within assigned Pomona areas to identify their current and future connectivity requirements.
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Analyze household usage patterns and recommend personalized Frontier solutions for internet, TV, and phone services.
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Cultivate trust and rapport to establish reliable, value-driven relationships with new and existing residential clients.
-
Oversee the end-to-end service process—from initial contact through successful activation—delivering a seamless onboarding experience.
-
Stay thoroughly informed on Frontier’s full suite of residential offerings, promotions, and strategic advantages to effectively articulate value.
-
Document all client touchpoints, service milestones, and account updates within the CRM system to uphold transparency and reporting integrity.
-
Achieve individual performance benchmarks related to customer satisfaction and service activations, contributing directly to campaign success.
-
Participate regularly in skill development sessions to strengthen product expertise, refine customer engagement strategies, and support professional growth.
Elite Direct Management Inc., a top marketing company in Pomona, is promoting the Frontier campaign by providing essential telecom services to communities throughout the region. We’re seeking motivated Customer Service Associates to support client engagement and community outreach, ideal for those seeking growth, leadership, and long-term success in a dynamic, performance-driven environment.
As a Customer Service Associate, you'll receive comprehensive training from experienced leaders, developing core skills in direct customer interaction and consultative service. You'll represent Frontier's residential solutions with confidence, proactively addressing inquiries and ensuring a seamless customer experience.
Key Responsibilities of the Customer Service Associate
-
Proactively connect with customers within assigned Pomona areas to identify their current and future connectivity requirements.
-
Analyze household usage patterns and recommend personalized Frontier solutions for internet, TV, and phone services.
-
Cultivate trust and rapport to establish reliable, value-driven relationships with new and existing residential clients.
-
Oversee the end-to-end service process—from initial contact through successful activation—delivering a seamless onboarding experience.
-
Stay thoroughly informed on Frontier’s full suite of residential offerings, promotions, and strategic advantages to effectively articulate value.
-
Document all client touchpoints, service milestones, and account updates within the CRM system to uphold transparency and reporting integrity.
-
Achieve individual performance benchmarks related to customer satisfaction and service activations, contributing directly to campaign success.
-
Participate regularly in skill development sessions to strengthen product expertise, refine customer engagement strategies, and support professional growth.
