Customer Service Coordinator

Armstrong Garden Centers • Full-time • Glendora, CA, US • 1d ago

Job Title: Customer Service Coordinator
Location: Glendora, CA
Status: Full Time / Hourly
Reporting Relationships: Director of Sales
Work Schedule: Monday through Friday 8 am to 5 pm. Weekends as needed.

Variety, Quality & Beauty

Armstrong Growers is an employee-owned wholesale plant grower based in Southern California and operates as a division of Armstrong Garden Centers, Inc. and Pike Nurseries. Together, Armstrong Garden Centers and Pike Nurseries form the largest independent retail garden center group in the United States. With more than 50 retail locations and 8 wholesale and production facilities across California, Georgia, and North Carolina, Armstrong and Pike lead in every facet of the green industry. Our pride of ownership shines through in everything we do—from exceptional service to premium-quality plant material—driven by the true fabric of our company and the key to our success: our associates.

We are excited about your next step

If you're ready to jump in and feel that your background would be a great fit for this position - let us hear from you.

Essential Roles andResponsibilities:

This position primarily supports the Armstrong Growers division and the product flow into Armstrong Garden Centers. This person will work closely with AGC Marketing Department, Corporate buyers as well as store managers and be the conduit of communication with AGs Branch Managers, Sales Coordinators and Production team. Participation in weekly meetings is mandatory.

Other responsibilities include, but are not limited to working with accounting on preparing credits/debits, submitting EDI transmissions for customers using this system, managing the Mass Update on the avail weekly, Batch Posting invoices every morning, communicating with the sales team and internal associates.

Skillsets Needed to be successful in this position

Customer Service, pleasant greetings and willingness to listen and help
Strong Excel Skills
Ability to learn computer "systems" - ours is SBI, Trello
Experience with EDI transmissions
Organization is key to success
Prioritizing tasks as they continue to come in
Being able to work with multiple stores / customers and make decisions
Working within deadlines
Articulate and able to clearly communicate verbally and in written content
Knowledge of general accounting (credits/debits)
Ability to actively participate in Zoom calls with the Sales Team, AGC Marketing and Production calls
Comfortable in presenting meeting notes to the Ag team via zoom
Bi-lingual is a plus (Spanish)
Reliable transportation and ability to visit AG Branches when needed (1x/month)
Retail Store support and knowledge will be helpful
Sales experience is helpful
Ability to put in overtime if/when needed

Education, Prior Work Experience and Specialized Skills and Knowledge

General computer experience and ease of learning internal / external operating systems
Extreme organization with worksheets, files and communication
Articulate and able to perform professional live presentations.

Benefits

We have great benefits! (Benefits available to full-time associates)

Major medical, dental, vision, and other group benefits.
Paid holidays and paid vacation.
Participate in the Employee Stock Ownership Plan (ESOP).
Participate in Company 401k
30% Employee Discount at Armstrong Garden Centers.

Safety First!

Physical Environment/Working Conditions

Can requires extensive use of back, legs, knees, arms, feet and hands for lifting, stooping, squatting, bending, twisting, kneeling, pulling, pushing, reaching overhead, and walking. Unassisted lifting limits up to 50 lbs. Individuals may be required to do any or all of these situations throughout the work day, with an emphasis on walking and standing for a major portion of the day.

We want to hear from you

See what you are looking for? We want to hear from you. We are always looking for great talent on our team.

Have questions or don't see what you are looking for? We still want to hear from you. Our Human Resources team is here to help.

Restrictions apply. Pricing, promotions and availability may vary by location and at www.armstronggarden.com or www.shop.armstronggarden.com.