We are looking for a hands-on Tech Support Supervisor to lead a small team supporting lithium battery products used in the golf cart industry. This role combines technical expertise, leadership, and customer-facing service.

Key Responsibilities:

Lead and support the tech support team in diagnosing and resolving battery-related issues for golf cart applications.
Coordinate on-site service visits and training for customers across the U.S.
Review and maintain accurate service records and case documentation.
Collaborate with internal teams to address recurring technical problems.
Handle complex support cases and ensure timely, professional customer responses.
Monitor team performance and ensure adherence to service standards and safety protocols.

Requirements:

Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Familiarity with lithium batteries (Preferred)
Associates degree in relative field or equivalent experience is preferred, but not required
Fluent Chinese speaking skill is preferred

Benefits:

Medical Insurance
Vision
Dental
PTO
Holiday Pay

Job Type: Full-time

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Compensation Package:

Bonus opportunities

Schedule:

8 hour shift
Monday to Friday

Experience:

Leadership experience in technical area: 1 year (Required)

Ability to Relocate:

Commerce, CA 90040: Relocate before starting work (Required)

Work Location: In person

ROYPOW (USA) TECHNOLOGY CO., LTD

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Tech Support Supervisor (Chinese speaking preferred)- Golf Cart