We are looking for a hands-on Tech Support Supervisor to lead a small team supporting lithium battery products used in the golf cart industry. This role combines technical expertise, leadership, and customer-facing service.
Key Responsibilities:
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Lead and support the tech support team in diagnosing and resolving battery-related issues for golf cart applications.
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Coordinate on-site service visits and training for customers across the U.S.
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Review and maintain accurate service records and case documentation.
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Collaborate with internal teams to address recurring technical problems.
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Handle complex support cases and ensure timely, professional customer responses.
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Monitor team performance and ensure adherence to service standards and safety protocols.
Requirements:
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Strong problem-solving and troubleshooting skills
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Excellent communication and customer service skills
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Familiarity with lithium batteries (Preferred)
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Associates degree in relative field or equivalent experience is preferred, but not required
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Fluent Chinese speaking skill is preferred
Benefits:
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Medical Insurance
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Vision
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Dental
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PTO
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Holiday Pay
Job Type: Full-time
Expected hours: 40 per week
Benefits:
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401(k)
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Dental insurance
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Employee discount
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Flexible schedule
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Health insurance
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Paid time off
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Vision insurance
Compensation Package:
Schedule:
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8 hour shift
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Monday to Friday
Experience:
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Leadership experience in technical area: 1 year (Required)
Ability to Relocate:
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Commerce, CA 90040: Relocate before starting work (Required)
Work Location: In person
