Company Overview:
Join a dynamic, fast-growing company at the intersection of printing solutions and event planning. We specialize in innovative products (including the Winspin series and 35+ display solutions) that empower professionals to stand out. We are seeking a Brand Customer Service Specialist to elevate our client experience and drive business growth.

Position Overview

We’re looking for a highly motivated Brand Customer Service Specialist who thrives at the intersection of client success, product expertise, and sales support. In this role, you’ll build meaningful relationships, drive product understanding, and help event and printing professionals find the best solutions. If you have experience in customer service or sales, especially in the printing or event planning sectors, we want to hear from you.

Key Responsibilities

1. Client Insight & Relationship Management

Conduct proactive outreach to understand client needs and build trust.
Maintain regular communication to encourage repeat business and referrals.

2. Sales Support & Deal Closing

Guide clients through product selection, pricing, and order finalization.
Handle objections and negotiate deals to meet conversion goals.

3. Industry-Specific Expertise

Stay current on trends in printing/event tech and provide informed recommendations.
Translate complex product specs into client-centered solutions.

4. Feedback & Collaboration

Record key client insights in CRM; collaborate with marketing/product teams.
Help optimize internal workflows and service processes.

Qualifications

Experience:

2+ years in customer service or sales
Experience in the printing or event planning industry is a plus

Skills:

Excellent verbal/written communication and active listening
Strong problem-solving and negotiation abilities
Comfortable using CRM tools (e.g., Salesforce) and Microsoft Office

Traits:

Self-motivated and organized
Passionate about delivering customer success
Comfortable using data to guide decisions

What We’re Looking For

Background in offline customer service, retail consulting, or client onboarding
Understanding of social media, photography a plus
Proficient with MS Office
Strong time management and follow-up discipline
Open to data-driven strategies
Rational, logical communicator who understands reporting lines
Leadership experience in clubs, organizations, or mid-level management preferred

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

People with a criminal record are encouraged to apply

Education:

Associate (Preferred)

Experience:

Customer Service or Sales: 2 years (Required)

Language:

English, Spanish, Chinese, Etc., What language(s)? (Preferred)

Ability to Commute:

City of Industry, CA 91744 (Required)

Willingness to travel:

25% (Preferred)

Work Location: In person

Yescom USA, Inc.

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Brand Customer Service Specialist – Printing & Events Industry