Employees in this role provide technical support, technical training and sales support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.
English/Armenian bilingual strongly preferred
Duties and Responsibilities
- Provide remote technical support regarding product installation and service issues via telephone, fax, email and other electronic communication methods.
- Provide on-site technical support regarding product installation and service issues through personal direct interaction.
- Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices.
- Assist in scheduling, promoting and finalizing technical training classes.
- Teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
- Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open-home events.
- Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives. Especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases.
- Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire.
- Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness).
- Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
- Perform other duties as required to meet the overall goals and objectives of Gemaire.
Required Qualifications:
- HVAC technical service skills typical of minimum 5 years direct industry experience
- Excellent verbal and written communication skills
- Computer literate, proficient with Microsoft office suite.
- Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1 year period).
Preferred Qualifications
- NATE service certifications preferred
Years of Experience:
- 5 Years HVAC technical service skills typical of a minimum of 5 years direct industry experience.
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Job Type: Full-time
Pay: $90,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- What is your target salary range?
- Are you bilingual English/Armenian?
- I am agreeing that future text messages relating to Gemaire Distributors, LLC, including company news, job posting and application status updates, and other information may be sent on behalf of Gemaire Distributors, LLC to the cell phone number I provided. Please indicate yes or no.
Work Location: In person
