Claremont, CA
*This is not a remote position*
Automotive Sales BDC Team Manager-Earn up to $108+/yr. (Includes an aggressive base salary + uncapped performance-based bonuses) - Great career opportunity with a stable and reputable dealer group.
We are a successful automotive group, seeking a Sales BDC Team Manager that will drive results and generate revenue through our Inbound / Outbound Sales BDC. The Call Center Team Manager will be responsible for: team member engagement, exceeding all sales productivity work, culture improvements, and department goals. The right candidate will possess a strong sense of urgency, and the ability to heighten operational efficiencies through process improvement. Other critical factors for this role include great problem-solving skills, the ability to think outside the box, drive appointments, and generate showroom traffic.
Performance Objectives:
- Master inbound / outbound sales calls, customer contact, follow-up, and lead generation
- Respond to customer internet inquiries via e-mail, phone, and text
- Drive production in a fast-paced call center environment to meet department goals
- Follow up with existing and potential customers to generate sales appointments
- Develop, support, and mentor team members using call monitoring systems, team huddles, and monthly employee performance plans
- Responsible for recruiting, selecting, training, coaching, disciplining employees; administering schedules; communicating job expectations; planning, monitoring, appraising, and enforcing established policies and procedures
- Subject Matter Expert: Learn quickly to develop an “expert” level of understanding of all products, sales promotions, organizational procedures, and operating programs
- Prepare call center performance reports by collecting, analyzing, and reconciling the CRM
- Collaborate with peers and leadership by gathering data, and analyzing KPI’s to identify operational deficiencies
- Recognize, reward, and celebrate the successes and accomplishments of team members.
Requirements:
- Minimum of 3-5 years sales experience in the automotive industry
- Minimum of 3-5 years automotive sales management/supervisory experience
- Knowledge of performance indicators and metrics
- Proficient in MS Office and CRM software
- Must be able to work a flexible schedule, including weekends
- Automotive Sales BDC experience preferred
We Offer:
- Comprehensive Employee Benefits Package: Medical, Dental, Vision, Paid Vacation, and 401(k)
- Generous base salary + uncapped performance bonuses
- Professional working environment with world-class training
You must be able to pass a drug test and a background check. We are an Equal Opportunity Employer.
www.dealer-fx.com/blueprint-bdc/
Job Type: Full-time
Pay: $72,000.00 - $108,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
