The Opportunity:
The Store Manager is responsible for planning, directing, managing and evaluating the overall store operations to support the company’s short and long-term goals; controls store standards and leads the team to achieve the store’s KPIs. The position is also responsible for building and managing the team, creating positive customer experience, staff engagement and delivers other duties as assigned by the superior(s) by cooperating with all relevant internal & external stakeholders.
You Will:
Store Operations Management & Store Standards Control
- Plan, direct, manage and evaluate the overall operations of the store to support the short and long-term goals of the company
- Collaborate with the Store Operations Director &/or District Manager if applicable, to establish and achieve revenue, expense, and profit goals for the store
- Provide guidance and advice to the Department Heads on merchandise to be sold, optimal inventory level, pricing, freshness…etc.
- Implement good practices and new initiatives at the store; enforce Company’s standards including cleanliness, food safety, pest control, expiry date check, workplace safety, security, etc.; liaise with relevant government regulatory bodies as required
- Implement and monitor the company’s loss prevention program to minimize instances of theft or loss of inventory
- Implement marketing strategies by arranging decorations and pops and by providing necessary assistance to support Company’s promotional activities
Key Performance Management:
- Responsible for managing the overall sales, cost of goods sold and gross profits of various departments, provide guidance to department heads on how to achieve budgeted numbers
- Oversee all controllable and non-controllable expenses in achieving improved operating profits, cost effectiveness & optimal productivity
- Plan budgets and authorize expenditures; allocate budget by period and by department, plan and implement strategies in achieving budgeted targets accordingly
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales; provide guidance on pricing and promotional strategies to department heads on a need and timely basis
Customer and People Management:
- Lead by example in delivering excellent customer service to maximize customers’ satisfaction; ensure all store employees provide our customers with an amicable shopping experience
- Do what is right by proactively resolving and following up with customer complaints received
- Manage store general staff hiring conditions in terms of determining staffing requirements, days use to fill the position, quality of new hires, staff turnover rate, productivity, labor cost and engagement level
- Manage staff and assign duties fairly and consistently; provide positive and corrective feedback to employees on their job performance or behaviours in a timely manner , and if necessary, carry out commendation & disciplinary procedures
- Identify and nurture potential talents within the store through training & development plans; provide them with opportunities for career growth
Administration & Others:
- Manage store receiving and store administration functions
- Follow up on store maintenance issues and coordinate with technicians and/or contractors as required
- Handle all store incidents and accidents in a timely manner
- Liaise and cooperate with both internal and external stakeholders which include various departments from Store Support Centers, mall management company, store tenants, suppliers, janitorial service, government regulatory bodies…etc. as and when required
- Organize staff events to enhance employees’ engagement
- Perform any other duties as assigned by the superior(s)
You Should Have:
- Possess post-secondary and above education
- Have prior experience as a supervisor or as a manager leading a team of more than 10 leaders, with a minimum of 3 years’ experience in operating and managing a retail store as a store manager
- Proven leadership skills with sound business judgment and decision-making, logical and is open-minded for innovations
- Strong interpersonal skills, time management and organization skills
- Strong written and verbal communication skills in English and Chinese (Cantonese and/or Mandarin) is an asset
- Ability to communicate effectively across all levels of the organization and with external stakeholders
- Ability to respond appropriately in emergencies or pressurized situations with a calm, composed and steady manner
- Possess basic to intermediate knowledge in MS applications (Word, Excel, PowerPoint, Project)
- Travel may be required within & outside the city and country
- Re-location may be required within and outside the city upon business needs
What perks* do we have?
- Medical, Dental & Vision Care
- Competitive Wages
- Bonus
- Paid Time Off
- Paid Sick Leave
- Marriage Leave
- Bereavement Leave
- Life & AD&D Insurance
- 401(k) Retirement Plan & Employer Matching
- Paid Training & Learning
- 10% Staff Purchase Discount
- Subsidized Staff Meal
- Birthday Celebration
- Service Tenure Award
- Team Building Events
*Conditions apply – details available upon enquiry
Shift
- Shift work is required
- Weekday, weekend & holidays
About T&T
T&T Supermarkets is marking over 30 years as Canada’s favorite Asian grocery store and recently opened our first store location in the United States. Our growth into the US offers great opportunities within our first US flagship store in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. standing as the largest Asian specialty supermarket in Washington state.
We have additional plans for growth and will also be establishing a regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers.
Our founders, Cindy and Jack Lee, created a shopping experience born out of a passion for providing easy access to Asian groceries. Named after their daughters, Tina & Tiffany, T&T started as a family-run business and today, with over 8,000 staff and 38 stores continental-wide (and counting), we created a people-oriented and purpose driven culture to prioritize the best experience for our staff and customers.
We are more than a supermarket; we’re a culinary hub with an in-store kitchen and bakery, offering fresh food so you don’t have to cook every meal. Our mission is to help families connect and create lasting traditions through the joy of food.
Job Type: Full-time
Pay: $90,000.00 - $150,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
Language:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Brea, CA 92821 (Required)
Ability to Relocate:
- Brea, CA 92821: Relocate before starting work (Required)
Work Location: In person
