The Lead Locksmith Technician position is an integral part of our team and is key to the growth of the company. All Lead Locksmiths must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently.

The Lead Locksmith position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

Key Areas of Responsibility:

Ability to perform emergency work orders, for commercial clients only.
Ability to install, repair, and maintain commercial hardware.
Safe, video surveillance, and door installation experience is a Huge Plus
Ability to install, repair, and maintain Access Control related hardware
Ability to create and maintain master key systems.
Commercial Lock re-keying/pinning of locks.
Ability to troubleshoot with a variety of variables in situations.
Ability to clean, maintain, adjust, calibrate & service equipment used.
Ability to cut keys by code.

Operations Support:

Receive verbal instructions from Management or Clients/Customers.
Perform small projects as directed by Management.
Complete and submit paperwork accurately and on time.

Qualifications, Knowledge, and Skills:

Minimum of 5 years' experience in technical hands-on field experience in locksmithing, access control, door hardware, and other skilled trades.
Good relationship-building skills with a diverse population including all customers’ partners, technicians, and all other company employees.
Good verbal and communication skills.
Ability to manage multiple functions at the same time.
Good organizational skills.
Able to work with minimal supervision.
Capable of working effectively as part of a team.
Able to work safely on ladders.
Ability to drive in compliance with company vehicle policy.
Provide a high level of timely & accurate customer service.
Communicates effectively with the client to determine what services are needed.
Respond to general inquiries from customers/clients.

Physical Requirements:

Must be able to fluently understand, speak, and write English.
Ability to push, pull, and lift at least 50 lbs.
Ability to kneel, crouch and stoop.
Ability to reach above and below the shoulders.
Ability to use hands and fingers to grasp, twist, and pull.
Ability to climb a ladder and work above ground.
Withstand external weather conditions year-round.

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Commercial Lead Locksmith - Jacksonville, FL

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