%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3EGENERAL PURPOSE:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3EThe Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.%3C/div%3E%3Cdiv style=%22%22%3E%3Cbr%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3EESSENTIAL FUNCTIONS:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cul%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EUnderstands that safety is the number one priority and practices safe behaviors in everything they do.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EMaintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ETreats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAssists Customers in any way necessary %26ndash; is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying %26ldquo;hello%26rdquo; throughout the Store as well as saying %26ldquo;thank you%26rdquo; with every register transaction.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EProvides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3ERepresents and supports the Company brand at all times.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EPerforms cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EMaintains a professional appearance and adheres to the Company%26rsquo;s dress code at all times.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EPerforms cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EPerforms daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EExpedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EUnderstands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EAs a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EFollows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EFollows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EDemonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.%3C/div%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3ECOMPETENCIES:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cul%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EManages Work Processes%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EBusiness Acumen%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EPlans, Aligns %26amp; Prioritizes%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EBuilds Talent%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ECollaborates%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ELeading by Example%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ECommunicates Effectively%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EEnsures Accountability %26amp; Execution%3C/div%3E%3C/font%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3EQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cul%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EEffectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to perform basic mathematical calculations commonly used in retail environments.%3C/div%3E%3C/font%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3EPHYSICAL REQUIREMENTS/ADA:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cul%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to use all Store equipment, including PDTs, registers and PC as required.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to spend up to 100% of working time standing, walking, and moving around the Store.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to occasionally push, pull and lift more than 25 pounds.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to use janitorial equipment, rolling racks, ladders and other assigned supplies.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ECertain assignments may require other qualifications and skills.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAssociates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.%3C/div%3E%3C/font%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3ESUPERVISORY RESPONSIBILITIES:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3ENone%3C/div%3E%3Cdiv style=%22%22%3E%3Cbr%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3EDISCLAIMER%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3EThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management%27s discretion.%3C/div%3E%3Cdiv style=%22%22%3ERoss is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company%27s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.%3C/div%3E%3C/font%3E%3Cbr%3E%3Cdiv%3E%3Cfont face=%22Arial%22 size=%223%22%3E%3Cbr%3EThe base pay range for this role is %2416.00-%2416.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.%3C/font%3E%3C/div%3E
%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3EGENERAL PURPOSE:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3EThe Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.%3C/div%3E%3Cdiv style=%22%22%3E%3Cbr%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3EESSENTIAL FUNCTIONS:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cul%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EUnderstands that safety is the number one priority and practices safe behaviors in everything they do.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EMaintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ETreats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAssists Customers in any way necessary %26ndash; is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying %26ldquo;hello%26rdquo; throughout the Store as well as saying %26ldquo;thank you%26rdquo; with every register transaction.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EProvides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3ERepresents and supports the Company brand at all times.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EPerforms cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EMaintains a professional appearance and adheres to the Company%26rsquo;s dress code at all times.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EPerforms cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EPerforms daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EExpedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EUnderstands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EAs a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EFollows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EFollows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.%3C/div%3E%3C/li%3E%3Cli%3E%3Cdiv style=%22%22%3EDemonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.%3C/div%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3ECOMPETENCIES:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cul%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EManages Work Processes%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EBusiness Acumen%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EPlans, Aligns %26amp; Prioritizes%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EBuilds Talent%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ECollaborates%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ELeading by Example%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ECommunicates Effectively%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EEnsures Accountability %26amp; Execution%3C/div%3E%3C/font%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3EQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cul%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EEffectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to perform basic mathematical calculations commonly used in retail environments.%3C/div%3E%3C/font%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3EPHYSICAL REQUIREMENTS/ADA:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cul%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to use all Store equipment, including PDTs, registers and PC as required.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to spend up to 100% of working time standing, walking, and moving around the Store.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to occasionally push, pull and lift more than 25 pounds.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAbility to use janitorial equipment, rolling racks, ladders and other assigned supplies.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3ECertain assignments may require other qualifications and skills.%3C/div%3E%3C/font%3E%3C/li%3E%3Cli%3E%3Cfont size=%223%22 face=%22Arial%22%3E%3Cdiv style=%22%22%3EAssociates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.%3C/div%3E%3C/font%3E%3C/li%3E%3C/ul%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3E%3Cu%3ESUPERVISORY RESPONSIBILITIES:%3C/u%3E%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3ENone%3C/div%3E%3Cdiv style=%22%22%3E%3Cbr%3E%3C/div%3E%3Cdiv style=%22%22%3E%3Cb%3EDISCLAIMER%3C/b%3E%3C/div%3E%3Cdiv style=%22%22%3EThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management%27s discretion.%3C/div%3E%3Cdiv style=%22%22%3ERoss is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company%27s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.%3C/div%3E%3C/font%3E%3Cbr%3E%3Cdiv%3E%3Cfont face=%22Arial%22 size=%223%22%3E%3Cbr%3EThe base pay range for this role is %2416.00-%2416.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.%3C/font%3E%3C/div%3E
